Software
API Version:
Engine Version:
Driver Release:
Firmware Version:
IQA:
Scanner
Device Type:
Serial Number:
ID Card Serial Number:
Ultrasonic:
Feeder Limit:
Maximum DPM:
Pocket Count:
SD:
Mag Card:
Imaging
Front Image:
Front Image Color:
Front Image Dropout:
Rear Image:
Rear Image Color:
Rear Image Dropout:
Statistics
Operating Time:
Front Image Count:
Rear Image Count:
Processed Documents:
Number of Jams:
MICR Capabilities
MICR Auto:
MICR CMC7:
MICR E13B:
OCR Capabilities
OCR AB:
OCR Barcode 1D:
OCR Barcode 2D:
OCR MICR:
Printing
Inkjet:
Inkjet Graphic:
Inkjet Multiline:
Inkjet Lines:
Smart Jet:
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RMA
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Request a Quote!
If you believe your scanner has a hardware issue or is defective, use this form to submit an RMA request for your scanner. This form is required for you to get service on you scanner.
Customer Information
Reseller:
Company Name:
Ship to Address:
City:
State:
Zip:
Contact:
Phone:
Fax:
E-mail:
Alternate E-mail:
Unit Information
Vision X Serial Number:
Detailed Description of Problem (Please do not use DOA, Bad or Not Working):
Additional Comments:
Review
Please make sure you have filled out the form completely.
An RMA approval and number will be faxed/emailed back to you when your request has been processed.
Do not return any part or unit unless a RMA number has been issued, all units without an RMA number will be rejected
Mark the RMA number clearly on the outside of the package and include a copy of your RMA approval with your RMA number inside the box.