Panini Vision X™

Software
API Version:
Engine Version:
Driver Release:
Firmware Version:
IQA:

Scanner
Device Type:
Serial Number:
ID Card Serial Number:
Ultrasonic:
Feeder Limit:
Maximum DPM:
Pocket Count:
SD:
Mag Card:

Imaging
Front Image:
Front Image Color:
Front Image Dropout:
Rear Image:
Rear Image Color:
Rear Image Dropout:

Statistics
Operating Time:
Front Image Count:
Rear Image Count:
Processed Documents:
Number of Jams:

MICR Capabilities
MICR Auto:
MICR CMC7:
MICR E13B:

OCR Capabilities
OCR AB:
OCR Barcode 1D:
OCR Barcode 2D:
OCR MICR:

Printing
Inkjet:
Inkjet Graphic:
Inkjet Multiline:
Inkjet Lines:
Smart Jet:

If you do not see your configuration, click here to get it.

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Looking for scanner drivers?

If you believe your scanner has a hardware issue or is defective, use this form to submit an RMA request for your scanner. This form is required for you to get service on your scanner.

Customer Information

Company Name:
Address 1:
Address 2:
City:
State:
Zip:

Contact:
Phone:
E-mail:
Alternate E-mail:

Unit Information

Review

Your scanner's serial number is a unique, numeric identifier for your scanner. In order to effectively perform most tasks for you (such as maintenance purchase, RMA requests, etc.), we ask that you accurately provide your scanner's serial number. You can find your scanner's serial number by physically turning the scanner upside down. On the bottom of the scanner, there will be a label displaying the scanner's serial number, among other things. You can also use our Get My Configuration page to get the serial number directly from the scanner's firmware (this method is the most accurate). Below are two images to help you find your serial number, a picture of a VisionX label and a picture of an I:Deal label. The serial numbers are boxed in red. If you have a different scanner model, the serial number itself will probably look different, but the format and layout of the label should still be similar.
A VisionX label. VisionX serial numbers generally start with a "5" or "6" and are 7 digits long.	An I:Deal label. I:Deal serial numbers start with a "1" and are 9 digits long.

Scanner Serial Number:
Detailed Description of Problem (Please do not use DOA, Bad or Not Working):
Additional Comments:

Please make sure you have filled out the form completely. An RMA number will be e-mailed back to you when your request has been processed. Please do not return any part or unit unless an RMA number has been issued. Mark the RMA number clearly on the outside of the package and include a copy of your RMA approval with your RMA number inside the box.