Software
API Version:
Engine Version:
Driver Release:
Firmware Version:
IQA:
Scanner
Device Type:
Serial Number:
ID Card Serial Number:
Ultrasonic:
Feeder Limit:
Maximum DPM:
Pocket Count:
SD:
Mag Card:
Imaging
Front Image:
Front Image Color:
Front Image Dropout:
Rear Image:
Rear Image Color:
Rear Image Dropout:
Statistics
Operating Time:
Front Image Count:
Rear Image Count:
Processed Documents:
Number of Jams:
MICR Capabilities
MICR Auto:
MICR CMC7:
MICR E13B:
OCR Capabilities
OCR AB:
OCR Barcode 1D:
OCR Barcode 2D:
OCR MICR:
Printing
Inkjet:
Inkjet Graphic:
Inkjet Multiline:
Inkjet Lines:
Smart Jet:
If you do not see your configuration, click here to get it.
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Looking for scanner drivers?
Your scanner's
serial number
is a unique, numeric identifier for your scanner. In order to effectively perform most tasks for you (such as maintenance purchase, RMA requests, etc.), we ask that you accurately provide your scanner's serial number.
You can find your scanner's serial number by physically turning the scanner upside down. On the bottom of the scanner, there will be a label displaying the scanner's serial number, among other things. You can also use our
Get My Configuration
page to get the serial number directly from the scanner's firmware (this method is the most accurate).
Below are two images to help you find your serial number, a picture of a VisionX label and a picture of an I:Deal label. The serial numbers are boxed in red. If you have a different scanner model, the serial number itself will probably look different, but the format and layout of the label should still be similar.
A VisionX label. VisionX serial numbers generally start with a "5" or "6" and are 7 digits long.
An I:Deal label. I:Deal serial numbers start with a "1" and are 9 digits long.
Use this form to submit a help request on a problem you are experiencing with your scanner. Please fill out the form in detail. A support technican will contact you to provide assistance. If you need your scanner serviced, please use the
RMA
form instead.
Your Information
Your Name:
Company Name:
Address 1:
Address 2:
City:
State:
Zip:
Phone:
E-mail:
Problem Information
Scanner Serial Number (optional):
Detailed Description of Problem You Are Having:
Review
Please make sure you have filled out as much information as possible.